Privacy policy
Last updated: June 9, 2026
At Lorwick, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you interact with our website, place an order, or communicate with us.
By using our Services, you agree to the practices described in this policy.
1. Information We Collect
When you use our store, we may collect the following types of personal information as part of providing our services:
- Identity and contact information, such as your name, phone number, email address, and shipping/billing address
- Payment-related information, including transaction details and payment method information
- Order information, such as products purchased, returned, or viewed
- Customer support communications, including messages sent to our support team
- Basic technical information, such as IP address, browser type, and device information
- General usage information related to how you interact with our website
2. How We Obtain Information
We collect information through the following methods:
- Information you provide directly, such as when placing an order or contacting support
- Automated technologies, including cookies and similar tracking tools
- Third-party service providers that assist with payment processing, order fulfillment, shipping, and analytics
- Platform services that help operate and maintain our store
3. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill your orders
- To manage payments, shipping, returns, and exchanges
- To provide customer support and respond to inquiries
- To improve and maintain the performance of our website and services
- To send order-related updates and service notifications
- To communicate optional promotional or marketing messages
- To detect, prevent, and address fraud or unauthorized activity
- To comply with applicable legal obligations
4. Information Sharing
We do not sell your personal information.
We may share your information only when necessary with trusted third parties, including:
- Shopify and platform service providers
- Payment processors and financial service providers
- Shipping and delivery partners
- Service providers that support analytics, marketing, and website functionality
- Legal authorities if required by law or to protect our rights
5. Cookies and Tracking Technologies
We use cookies and similar technologies to support the operation of our website, including:
- Enabling core website functionality
- Understanding website performance and usage
- Improving user experience
- Supporting analytics and marketing activities
You can manage or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders and provide services
- Comply with legal and regulatory requirements
- Resolve disputes and provide customer support
- Maintain business operations
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.
However, please understand that no method of transmission over the internet or electronic storage is completely secure.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Accessing the personal data we hold about you
- Requesting correction or deletion of your data
- Objecting to or restricting certain processing activities
- Requesting a copy of your personal information
- Opting out of marketing communications at any time
To exercise these rights, you may contact us using the details below.
9. Children’s Privacy
Our services are not intended for individuals under the legal age of majority. We do not knowingly collect personal information from children.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. Any updates will be posted on this page with an updated “Last updated” date.
11. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us:
Legal Representative: Tiffanie Bowens
Email: admin@lorwick.shop
Phone: +1 813-678-4017
Business Address: 8517 N Temple Ave, Tampa Florida 33617, United States